Terms & Conditions
These terms apply to services booked from Kottayam Cleaners through kottayamcleaners.in, phone or email.
Quotes and pricing
- Quotes are based on the information you give us — tank size, waste condition, access and distance.
- If site conditions differ materially from what was described, we stop and re-quote before continuing.
- Prices quoted on the phone are estimates until confirmed on site.
Bookings and timing
- Time slots are indicative; traffic, weather and emergency call-outs can shift arrival times.
- Emergency call-outs may carry an out-of-hours component, quoted before dispatch.
Site access and safety
- You are responsible for safe access to the tank, chamber or drain, including clearing vehicles and obstructions.
- Crews may decline work where access is unsafe or a structure is at risk of collapse.
Liability
- We are not liable for pre-existing damage or ageing pipework that fails during normal cleaning.
- Damage caused directly by our negligence will be assessed and addressed fairly.
Payment and cancellation
- Payment is due on completion unless a contract states otherwise.
- Please cancel or reschedule at least two hours before the agreed slot where possible.
Questions
Email hello@kottayamcleaners.in or call +91 96339 03223.